Cancellation Policy
We understand that unforeseen circumstances may arise, and it might be necessary for you to cancel or reschedule your physiotherapy appointment with Physio 4 All. To ensure a fair and efficient cancellation process, we have established the following cancellation policy:
1. Cancellation Period:
-
Appointments must be canceled at least 24 hours in advance of the scheduled appointment time. This allows us to accommodate other patients in need of physiotherapy services.
2. Cancellation Methods:
-
You may cancel your appointment by calling us on +27 (0)81 732 9206 during business hours or by sending an email to admin@physio4all.co.za.
-
Please provide your full name, appointment date, and time when canceling via email.
3. Late Cancellations/No-Show Policy:
-
Appointments canceled less than 24 hours before the scheduled time will be considered late cancellations.
-
Failure to show up for a scheduled appointment without prior notice will be considered a no-show.
4. Late Cancellation/No-Show Fees:
-
Late cancellations and no-shows may be subject to a cancellation fee, which will be equivalent to a partial or full charge of the scheduled appointment cost.
-
The fee aims to compensate our practitioners for the time set aside for your appointment and to cover operational costs.
5. Exceptional Circumstances:
-
We understand that emergencies and unforeseen situations can occur. In such cases, please contact us as soon as possible to discuss your situation.
6. Rescheduling:
-
If you need to reschedule your appointment, we will make every effort to accommodate your request without imposing a cancellation fee, provided the rescheduling is done within the 24-hour cancellation period.
7. Refunds:
-
Cancellation fees are non-refundable.
8. Policy Enforcement:
-
Physio 4 All reserves the right to enforce this cancellation policy at its discretion.
-
Persistent late cancellations or no-shows may result in the requirement of pre-payment for future appointments.
By scheduling an appointment with Physio 4 All, you acknowledge and agree to comply with this cancellation policy. We appreciate your understanding and cooperation in helping us provide timely and effective physiotherapy services to all our patients.
If you have any questions or concerns regarding this policy, please feel free to contact us.
Thank you for choosing Physio 4 All for your physiotherapy needs.
​